Forgot Your Password? Here’s How to Reset It

If you’ve forgotten your CaterZen password or can’t log in, no worries—resetting it is quick and easy!

Go to the CaterZen login page

  • Click the Forgot Password? link below the login fields.

         

  • You’ll be redirected to the Forgot Password screen.

  • Enter the email address associated with your CaterZen account.

  • Click the Send Password Reset button.

What Happens Next?

  • You’ll receive an email with a link to create a new password.

  • Follow the link and enter your new password (make sure it’s something secure that you’ll remember).

  • Once confirmed, return to the login page and use your new credentials.

Didn’t get the email?

  • Check your spam or junk folder.

  • If it’s still missing, contact our CaterZen Support Team or call 615-831-1676 and we’ll help you out.

To Update Your Password While Logged In

If you're already logged into your account and want to update your password:


If you have access to the Admin section:

  • Go to Admin → Manage Employees.

  • From there, you can change your own password.

  • You can also manage your 2FA methods: switch between SMS or Email, remove a method, or reset “remembered devices.”


If you don’t have Admin access:

  • You’ll see a Settings tab instead.

  • Under Settings, you can change your password and manage your 2FA settings. 


Managing Two-Factor Authentication (2FA) Settings

Two-Factor Authentication (2FA) adds an extra layer of security to your CaterZen account. This guide will walk you through how to add, update, or remove your 2FA methods, as well as manage your remembered devices.

Where to Find Your 2FA Settings

  • Log in to your CaterZen account.

  • Click on the Settings dropdown in the top-right corner.

  • Choose Two-Factor Authentication Settings.

This will take you to the 2FA management screen, where you can view and update your current methods.

Your 2FA Dashboard Explained

2FA Methods

This section shows what 2FA methods (Email or SMS) are active for your account.

You’ll see:

  • Created On: When the method was added

  • Method: SMS or Email

  • To: The email or phone number where codes are sent

  • Default: Indicates your primary method

  • Action: Use the Delete button to remove the method if needed

  • Important: Removing all 2FA methods will prompt you to reconfigure 2FA the next time you log in.

Remembered 2FA Devices

This table shows the devices where you've chosen “Remember this device” after logging in with 2FA.
You can view:

  • The last used time/date

  • The IP address

  • The browser and operating system

  • Click Delete to remove any device from the remembered list. This will require that device to re-authenticate next time.


Add a New 2FA Method

At the bottom of the page, you can add an additional 2FA method:

  • Select SMS or Email

  • Enter your contact details

  • Follow the prompts to verify

  • Tip: It’s a good idea to set up both Email and SMS in case you lose access to one.


Tip: Check Remember this Device so you won’t need to enter a code every time from the same device.


What Happens If I Change My Password?

Changing your password will reset all remembered 2FA devices. The next time you log in, you’ll be asked to verify with a new 6-digit code.


Important notes:

  • Removing a 2FA method forces you to set up a new one at next login.

  • If your password is changed (by you or an admin), all your remembered devices will be reset for security reasons.

For additional help, refer to the CaterZen Support Center or contact our CaterZen Support Team.

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