To ensure your business emails sent through the CaterZen system land in your clients' inboxes, not their junk or spam folders, setting up a DKIM record is key. This guide will show you how to send emails from your own business domain (like 'avi@houstonbbq.com') using DKIM to improve deliverability and trust with email providers.
A DomainKeys Identified Mail (DKIM) Record helps protect email senders and recipients from spam, spoofing, and phishing. It involves adding a digital signature to the emails you send out, like a digital seal of authenticity for your business emails.
When an email sent through the CaterZen server domain (restaurantcateringsystems.com) doesn't match the domain in the "From Email" domain (e.g. avi@houstonbbq.com), the email can appear spammy to email service providers like Gmail and Yahoo.
"From" domain not matching with "sending" domain:
"From" domain matching with "sending" domain:
Here is a video on how to set up your Custom Domain Email.
Here are step-by-step instructions on how to set up DKIM to use your Custom Domain Email.
1 - Click the Marketing tab and then the Email Marketing link
2 - Click the Manage DKIM Records tab
3 - Click Create new DKIM record tab
4 - Next you need to enter in the Domain information
5 - Next enter in the Domain you would like to use
6 - Next is DKIM Selector. You can use the code that is in gray by default. NOTE - you will need to type in the code. Or if you have a custom DKIM selector you can add that.
7 - Then click Save and Continue tab
8 - A popup box will appear with some additional information. Now you can add these details as a TXT record in your domain provider, like GoDaddy. Once you have added to your domain provider, you click the Close tab.
Here is a separate article that can help you connect: https://support.caterzen.com/en/support/solutions/articles/6000272047-domain-information-for-the-dkim-record
8 - Once you click close then it may take up to 48 hours. If you properly connected your domain account to the CaterZen email domain feature, then under the Active column you will need to click the Verify DNS Records tab to make sure the two accounts are connected.
You have now learned how to set up DKIM for your Custom Domain Email.