Support Center

Overview The Order Entry tab is where orders and quotes are built. Getting this right keeps your kitchen, delivery team, and financial records in sync. ...

Overview Need to make changes to a customer's order after it's already been placed? CaterZen makes it easy to update order details—like date, time,...

Overview In CaterZen, you can either cancel or delete an order depending on the situation. While both options remove the order from active processing, t...

Overview Sometimes customers send documents—like maps, event instructions, or tax exempt documents—that need to be attached to their order for easy referen...

Overview The Ticket Audit Log allows you to view a detailed history of almost every action taken on an order (ticket) from start to finish. Whether you ...

Introduction When you place an order in CaterZen, a catering ticket can be automatically emailed to the customer. However, there may be times when you want...

Overview: If a customer wants to repeat a previous order on a different day—whether it’s their regular weekly lunch delivery or a favorite catering package...

Overview The Order Function Drop‑Down Box is your central hub for managing orders in CaterZen. From printing orders and catering tickets to generating repo...