CRM Functions

CRM – Icon Reference Guide
CaterZen's CRM includes a variety of icons to help you efficiently manage client records and navigate key features. Each icon represents a different fun...
Thu, Jul 31, 2025 at 11:12 AM
CRM Customer Records - Add, Edit and Search Contacts
Introduction Efficient customer record management is key to maintaining smooth catering operations. This guide covers how to look up, create, organize, and...
Thu, Jul 31, 2025 at 11:12 AM
CRM Data Management – Import, Merge, and Delete Contacts
Introduction Managing your CRM data efficiently—importing large contact lists, merging duplicate entries, deleting outdated records, and recovering recent ...
Thu, Jul 31, 2025 at 11:12 AM
CRM Financials – Managing Stored Credit Cards & Tax‑Exempt Status
Overview Delivering seamless payments and accurate tax handling is vital to keeping your catering business running smoothly. In this article, you’ll learn ...
Thu, Jul 31, 2025 at 11:13 AM
CRM - Uploading Documents to a Customer Record
Overview Keeping important customer documents—like tax-exempt certificates, event layouts, or even photos of deliveries—attached directly to a CRM record e...
Thu, Jul 31, 2025 at 11:13 AM
CRM - Understanding Highlighted Notes
Ever had a customer with a gluten allergy? Or a regular customer who insists on extra sauce every time? Highlighted Notes in CaterZen help you keep track of...
Thu, Jul 31, 2025 at 11:15 AM
CRM - Grant Customers Access to Permission-Based Menus
Overview Permission-based menus let you control which customers can see and order from specific menus in your CaterZen account. By granting access only to ...
Thu, Jul 31, 2025 at 11:16 AM
CRM - Scheduling A Recurring Order
Overview Recurring orders let you automate repeat catering orders—daily, weekly, monthly, or on any custom interval—so you never miss a customer’s ...
Thu, Jul 31, 2025 at 11:16 AM
CRM - Look Up Orders for a Specific Delivery Address
CaterZen lets you assign an unlimited number of delivery addresses to each Customer. When you need to see exactly what was delivered to a particular...
Thu, Jul 31, 2025 at 11:17 AM