As of Dec 2023 we have added the feature for Ticket Audit Log. This will allow you to see all task that have been completed for a ticket (order). Example: when was the ticket created - when was a change made to a ticket - when was the ticket deleted, etc.
Below is a video of how to view your Ticket Audit Log
Below are step by step instructions on how to view your Ticket Audit Log
1 - Locate the ticket you are wanting to look up under the Overview tab and click on the link for the ticket
2 - Under the Order Details page - click on the dropdown box - then click on the Ticket Audit Log link
3 - The Ticket Audit Log page will appear
4 - You will be able to see everything that has been done on an ticket/order from start to finish
5 - It will show which employee completed the task as well
6 - Note that you can export this report to Excel or download as PDF as well.
You have now learned how to use your Ticket Audit Log feature.